Terms Of Service

Please read our terms and conditions before buying any kind of service in our website.

At buying anyone of our services in Kloubit Hosting you are accepting our terms and conditions.

Definitions.

Kloubit Hosting provides hosting services for the client

Disclaimmer

KlouBit Hosting agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). KlouBit Hosting, the company hereafter referred to as, ("KlouBit"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of KlouBit Services constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of KlouBit Hosting. Subscriber understands that change to the ToS shall not be grounds for early contract termination or non-payment.

Client Acknowledgement

As a customer of Kloubit Hosting, you accept and is aware of:

Any kind of defamation to the establishment or support team will result in an immediately termination of your services whit no refund.

Kloubit Hosting is not responsible for interruptions in our service at any moment because of an external or not correlated to de Kloubit.

Support

Any support requests required for products from KlouBit shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative. Additionally, our staff will only provide technical support, they wont help you configure your server or its plugins/mods unless you've bought the specific addon package for that.

Game Servers

If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of KlouBit Hosting.

Although we offer facilities to manage mods and plugins our support to servers whit mods are limited because it is considered experimental.

The games servers access will be given immediately, in case of any problem or doubt you must take a ticket to the support team.

The modification of the number of slots will result in a penalty.

We don’t accept the responsibility of the inactive time for the servers updates and we don’t guarantee how long updates will take.

Game EULAS

By accepting this terms you also agree to respect each game's EULA. KlouBit its not responsable for any violation of those made by the server owner.

Affiliations

KlouBit Hosting is not affiliated with steam, mojang, valve or any game company. You shall only purchase a service and/or ask for support via our website. All rights reserved @KlouBit Hosting 2020

Prices

The prices of any product may change, we will notify to every costumer before we generate the next invoice.

Refunds and Disputes

Kloubit Hosting only provides a partial refund if the server fails, not in any other case.

Our game servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database. All refunds are made through the gateway in which initial payments were made. In order to receive a refund, you must request one in a ticket through our support system.

The refund will be realized in 15 days maximum.

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area. As KlouBit Hosting does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability limitation and exclusion

KlouBit Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. KlouBit shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute

Publicity

Although we don’t oblige to our customers to use our name in the games servers, we don’t allow to do publicity of others companies or organizations.

Privacy Policy

In our database we only storage information like names, directions, emails, and phone numbers for our own use, we don’t share information about our customers to external.

We will delate your information stored if you want.

Legal Contact

By purchasing a server from KlouBit you permit us to modify your server, this includes, but is not limited to, changing plugins, updating and other tasks related to running a server. Any verbal or written s to compromise our server systems or any other equipment owned by KlouBit will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to KlouBit your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. KlouBit retains the sole right to stop, start, and modify your server.

Legal use

We forbid reselling of our product to externals.

We do not take charge for illegal use of our services. If we detect any defamatory, obscene or criminal case, the service will be cancel in the moment.

Acceptable Use Policy

Acceptable Use Policy